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Frequently Asked Questions
Where is my order?
Once your order ships, you'll receive an email with a tracking link. Click it to see real-time delivery updates. Most orders ship within 1–3 business days.
When will my tracking update?
Tracking numbers can take 24–48 hours to activate after you receive them. If yours still isn't showing movement after 3 days, reach out and we'll look into it.
How long does delivery take?
Orders may take 2-3 weeks depending on your location and customs processing.
Can I change my shipping address?
If your order hasn't shipped yet, we can update the address. Send us a message with your order number and the correct address as soon as possible.
What's your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Once we receive the item, refunds are processed within 5–7 business days.
What if my package is lost or damaged?
We've got you covered. Send us a message with your order number and photos (if damaged), and we'll arrange a replacement or refund right away.
Send Us a Message
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